V SWISS eCommerce offers products of international quality to every customer. We guarantee a replacement if the product(s) that you purchased is of inferior quality or has manufacturing defects. However, this guarantee does not extend to damage or contamination due to expiry, negligence or deliberate acts.

Retail Guarantee

In the event of any dissatisfaction, manufacturing or packaging defect, retail customers can return/exchange the product at the V Swiss Head Office in Johor Bahru within 10 days from the date of purchase. Customers have to provide a good reason and return the said goods together with the Customer Order Receipt copy/official V Swiss eCommerce Invoice. The products returned must be in good condition, useable, resellable, restockable, unopened, unaltered and have not expired.

If a product is returned after commission has already been paid out, the amount paid out will be deducted based on the Buy Back policy calculation.

Customers must attach the following at the time of returning the products:

Buy - Back Policy

V SWISS eCommerce provides a Buy-Back Policy to any distributor who wishes to terminate his/her distributorship and return V SWISS's products that are purchased within 10 days from the date of his/her resignation provided that the goods are in good condition, useable, resellable, restockable, unopened, unaltered and have not expired.

Upon approval, the amount refunded will be equivalent to the distributor price (DP) of product being returned, less total commission paid on the original purchase as well as 10% service charge on the DP of the products for handling charge and freight.

This Buy-Back Policy is designed to impose upon the sponsor and the V SWISS has the obligation to ensure that the distributor is buying products wisely.